From checking incoming goods to storage, picking and shipping, all logistics activities can be completely or modularly outsourced to LANG Fulfillment Group. If desired, we guarantee same-day delivery after order.
At your request, we will not only check incoming goods, but also take care of order picking right through to shipping. Our focus is on maximum efficiency and orderliness. We guarantee optimal processes by storing our pallets according to turnover speed and managing standardized cartons according to precisely regulated specifications. In doing so, we use the most efficient methods - for example, goods lists are optimally output to a tablet and our employees are guided by a shelf guidance system. As soon as all items have been picked directly from the warehouse by our specialists using a tablet and scanner and placed in the shipping package, the package is closed and transferred directly to shipping, resulting in a significant speed advantage.
This approach saves work steps and thus your time. This even goes so far that we can guarantee same-day delivery after order at your request.
We at LANG Fulfillment Group ensure maximum efficiency by sustainably optimizing our logistics processes. The latest technology but also the human being is always in our focus. With a personal contact person, we work with you to develop the optimal solution for your needs - as digital as possible and as analog as necessary.
No matter whether DHL, UPS, DPD, GLS, etc. - whichever shipping service provider you prefer: we create the ideal interface for optimal cooperation.
Our enterprise resource planning is connected to a multi-carrier service provider through advanced cloud technology, which ensures that all relevant information such as recipient address, desired shipping service provider, number of packages and their respective weights are transmitted cleanly and error-free by scanning the delivery note number. This is the basis for a reliable shipping process that begins with the printing of the automated shipping label, continues with rapid delivery to the desired service provider, and finally culminates in the e-mailing of the tracking number to the end customer.
With the help of our competent employees and the supporting use of the latest technologies, our goal is to optimize the shipping processes and thus the resulting customer satisfaction and to make the sales experience tangible.
We offer you the spatial and logistical capacities you need for your business.
Fast and reliable delivery of your products is becoming increasingly relevant in these times of growing competitive pressure. This requires first of all that the goods must be in stock in an accessible shipping warehouse and at the same time that there is also optimal logistics behind it.
This is where we come in. We work with you to develop a solution tailored to your needs in order to optimize this logistics chain - because for us, warehousing is much more than just outsourcing your warehouse to us: we also take care of goods receiving, order picking, packaging, quality control, spare parts deliveries, right through to returns management and direct support for your end customers.
At your request, we will take over the entire receivables management concerning your customers.
From the processing of receivables to our own worldwide branches and contractual partners to the processing of receivables to end customers and consumers, we can determine the type of processing and the associated guidelines for the dunning process with you individually.
In this process, payments are monitored on separate sub-accounts and credited to the owners of the payments after the outstanding amounts have been paid. We guarantee a clear and careful handling of these processes.
We provide end customer support exactly to the extent that you need it. From simple information about shipment progress to answering product-related questions to complex consulting and ordering directly on the phone, the possibilities are very extensive and can be defined together with you.
Some versatile examples of our active end customer support:
Südzucker: We take over the complete consumer communication via Amazon -Seller -Central. Customers order bee feed from Südzucker via Amazon. All communication with customers about shipment progress, processing status, up to the reversal of transactions if not satisfied. Our employees act as part of the Südzucker sales team.
Profine Group: the Profine Group with the brands Kömmerling, Trocal and KBE is a manufacturer of plastic window profiles. Our key account is trained in special training courses on part of Profine both on the products and the available leaflets and profile samples. Via a specially set up hotline, customers of Profine (of the three brands) call us and are competently advised on their requirements and appropriate documents are individually compiled and sent to them.
An international tire manufacturer (via advertising agency Schaller & Partner):The agricultural tire division of a large tire manufacturer plans parallel sales campaigns in Germany, Austria and Switzerland for its brands in spring and fall. The company offers cash back premiums on the purchase of its tires. The first part of the task was to check and evaluate the application forms. Via a specially switched hotline, but also by email and mail, we took over the communication with the farmers and ensured a smooth process up to the payment of the tire premiums to the farmers.
ProSecurTec: The product highlight is the LOCKSTAR® window security handle combining as the only window handle the advantages of a handle lock with those of an alarm function. A switched order hotline advises customers about the products, takes orders and ensures prompt delivery to customers.
In order to avoid unnecessary expenses for personnel, material, transport and storage, we offer you our optimized returns management. We work with you to develop optimized concepts for planning, managing and controlling returns.
The clear goal here is to reduce reverse logistics.
Preventive returns management, i.e. measures to avoid returns before and after the customer places an order, is our top priority here.
We rely on reactive returns management including all measures for efficient handling of returns so that they may be reintroduced into the goods cycle if applicable.
Purchasing for us means that at your request we will take over the purchasing process in its full scope.
This includes printing, finishing, repackaging, and the selection of a suitable freight forwarder or CEP service provider. Here we use our entire fulfillment shipping volume for optimized prices along the value chain.
This can even include the scheduling of printed materials and advertising materials. We are happy to consider your preferred suppliers, such as printers, obtain quotations, compare them, place the order, check the goods receipt, enter this into your SAP system and thereby release payment.
Promotions can provide a very high incentive to attract new customers.
We take care of the complete processing of premium payouts after checking the applications according to the plausibility criteria defined together with you, which also includes requesting missing information and answering customer questions. In this process, we also record bank details, request the payout amounts from the manufacturer and pay them out to the end customer.
Together with you, we are happy to extend such actions on the flow to make them attractive in the long term.
Interested in working with us?
